DJ Jay Whalley, a turntable st from Preston, England, reworked the first verse from the rapper’s hit single “Stan” to try to find out what was happening with a blazer he wanted to exchange.

“I sent you my exchange but still it ain’t returning,” he posted on the Facebook page of the retailer ASOS Monday. “I left my size, product code and order number at the bottom,” he added.

Whalley said he decided to make the complaint in the unusual way to try to get their attention. “Thought I’d be creative instead of kicking off,” he posted to Facebook.

Whalley’s imaginative post soon went viral. But it took on a further dimension when a representative for the store replied —and also used rap-style lyrics to apologize and explain what was going on.